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May Learning Lab

Pinches, Crunches & Performance Issues

Categories: TAHRA Learning Lab
Presented by Robert Benson

How do you deal with interoffice gossip … when it’s about you?  What about that co-worker who criticizes others' work openly and regularly?  A manager who pushes out a project schedule that you know is unachievable without a slew of 16-hour work days?  An employee who spends time in the mandatory safety meeting checking social media on his/her phone?  You may have encountered situations like these in your work history; as an HR professional, you will certainly be called on to provide guidance to those who do. 

Pinches, crunches & performance issues all create a knot in one’s stomach, and each of them calls for a face-to-face conversation.  Addressed effectively, the problem is truly resolved, doesn’t resurface & morale is strengthened; addressed poorly, relationships are strained & the behavior goes underground, only to resurface later.  How well one manages the variables of position, role, relationship history, the need to retain self-esteem and others will have a large impact on success.

In this month’s Learning Lab, we will explore a simple model for understanding workplace relationships, sources of conflict and how they are best addressed.  We’ll dig into a “toolbox” of conversational techniques to be employed.  We will learn a conversation process (or two, depending upon time); we’ll finish with conversation practice using several real-world situations.  You’ll leave with greater confidence in your ability to manage these situations well and to guide others in effective conflict resolution.

Learning Objectives:

  • Relationship management – strengthen the relationships within the workplace using the conflict resolution tools.
  • Communication – use of active listening and persuasion using the conversational techniques.
  • Consultation – work with team members to coach toward best practice behaviors.

Robert Benson is the Lead Consultant at Learning Unlimited Corporation (LUC). Rob guides and supports LUC’s stellar team to deliver on the brand promise of sustainable culture change and client success. In his 20 years as a consultant, Rob has delivered customized interventions focusing on safety, leadership and organizational alignment across industry, both nationally and internationally. His clients have included PCL Industrial Construction, Helmerich & Payne IDC, Magellan Midstream, Matrix Service Company, Laredo Petroleum, Georgia‐Pacific, St. John Health System, BorgWarner, Dow Chemical, Baxter Health Care, and the W. K. Kellogg Foundation.

TAHRA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 2.00 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

This event is approved for HRCI credits

This Program has been approved for 2.0 HR (319122) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

HR Certification Institute’s® (www.HRCI.org) official seal confirms that TAHRA meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®.

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May 25, 2017 | 2:30 - 4:30 p.m.

Registration Ended

OSU Tulsa North Hall - Room 106
700 North Greenwood Avenue
Tulsa, OK 74106

OSU Tulsa North Hall - Room 106
700 North Greenwood Avenue
Tulsa, OK 74106