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Bilingual Operations Trainer

Company: WeStreet Credit Union

Location: WeStreet Credit Union

The Operations Trainer is responsible for the instructional design, delivery, and continuous improvement of operational training for the Credit Union; specific responsibilities to include Loan class, Mentor program administration, quarterly operations training at branches and special projects.

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Detailed Description:

PRIMARY RESPONSIBILITIES

  • Embody the Credit Unions core values of Trust, Integrity, Teamwork and Making a Difference and ensure that employees understand and embrace these core values.
  • Create and maintain a positive and professional learning environment.
  • Collaborate with subject matter experts (SME) to gain knowledge of operational standards, systems and business initiatives.
  • Design, develop and implement operational training programs in support of the Credit Unions mission.
  • Facilitate training courses using a variety of delivery methods, including classroom, onsite, virtual and e-learning.
  • Create training resources including facilitator guides, participant guides, work step instructions, PowerPoints, and microlearning.
  • Perform other duties as assigned.

Qualifications/Requirements

EDUCATION AND EXPERIENCE

  • 3+ years' experience in developing and delivering training programs preferred.
  • Experience developing and delivering training in a variety of delivery modalities, including instructor-led, virtual instructor-led.
  • Credit Union or banking experience is strongly preferred.
  • Financial industry experience is a plus.
  • Proficient or working knowledge in Microsoft Office Suite, Learning Management Systems (UKG), SharePoint, Camtasia, and other instructional design software.

SKILLS AND COMPETENCIES

  • The idea Operations Trainer will possess the following Korn Ferry Leadership Architect competencies:
    • Collaborates
    • Communicates Effectively
    • Customer Focus
    • Decision Quality
    • Drives Results
    • Interpersonal Savvy
    • Nimble Learning
    • Self- Development
  • In addition, the ideal candidate will possess:
    • Knowledge of and ability to apply best practices related to adult learning and classroom management.
    • Excellent interpersonal, speaking and writing skills.
    • Strong problem-solving skills.
    • High level of engagement and personal accountability.

Contact Name:

Megan Chapin

Contact Phone:

4796513419

Contact Email:

eat0@eau0eav0eaw0

Website:

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